Frequently Asked Questions

What is Trendz Trade?

Trendz Trade is an online marketplace in Ghana where you can buy and sell products. Sellers across the country list fashion, electronics, beauty products, vehicles, home appliances and more, and buyers order directly through the site.

How do I buy something on Trendz Trade?

Browse or search for what you want, open the product page, then add it to your cart and check out. You can order as a guest or create an account for faster checkout and order tracking.

How do I sell on Trendz Trade?

Create a store account, wait for it to be approved by our team, then list your products from your seller dashboard. Once a listing is approved it appears in search and in its category.

Is Trendz Trade available in Ghana?

Yes. Trendz Trade is built for Ghana. Prices are shown in Ghana cedis (GHS), sellers are based across the country, and delivery is arranged within Ghana.

How do I create a seller account on Trendz Trade?

Choose "Sell on Trendz" and complete the store registration form with your business name and contact details. You will verify your mobile number by SMS, and an administrator activates the store before you can sign in and list products.

How do I list a product?

From your seller dashboard choose Products, then Add Product. Enter the name, description, price, condition, stock and photos, and pick the category it belongs in. Listings are reviewed before going live.

How do I contact a seller?

Open the product page and use the message option to reach the seller directly. Keeping the conversation on Trendz Trade means there is a record if anything needs to be resolved later.

How does delivery work?

Delivery is arranged after your order is confirmed, using the address you provide at checkout. You can follow progress from Track Order, and you will be notified as the status changes.

How do I report an issue with an order or a seller?

Use Report Issue in the menu, or open a support ticket from your account. Include your order number so the team can look into it quickly.

How do I place an order?

Browse the products, add items to your cart, and proceed to checkout. You can shop as a guest or create an account for faster checkout and order tracking.

What payment methods do you accept?

Payments are processed securely through our payment gateway, including mobile money and major cards. Cash on delivery is available on some orders.

Can I track my order?

Yes. Use Track Order with your order number, or open My Orders in your account to see the current status.

What is your return policy?

Returns and exchanges are covered on our Returns & Exchanges page, which explains the window for raising a return and what condition items need to be in.

Can I cancel my order?

Orders can be cancelled while they are still being processed. Contact support or the seller as soon as possible, since an order that has already shipped has to be handled as a return.

How do I create an account?

Choose Register, enter your details including a mobile number, and confirm the verification code we send you. An account lets you track orders, save addresses and check out faster.